Frequently Asked Questions

Most deliveries are completed within 2-3 business days, depending on the destination zone. Our smart courier allocation ensures optimal delivery times.

Shipping costs are calculated based on multiple factors including weight, dimensions, distance, and delivery zone. We offer competitive rates through our multi-courier network.

We support all major platforms including Shopify, WooCommerce, Magento, OpenCart, Wix, and Amazon. Custom API integration is also available.

Most integrations can be completed within minutes using our automated setup process. Custom integrations typically take 1-2 business days.

Customers can track orders through our website, SMS updates, email notifications, or WhatsApp. Real-time tracking is available for all shipments.

We provide real-time tracking updates with precise location data, updated every 15-30 minutes across our courier network.

COD remittances are processed within 2-3 business days after delivery. We offer instant payout options with additional charges.

We help optimize COD costs by selecting couriers with the best rates for specific zones and providing tools to manage COD percentages effectively.

RTO costs include both forward and return shipping charges. Our AI-powered system helps minimize RTO rates through smart courier selection and address verification.

We help reduce RTO rates through:

• AI-powered delivery prediction
• Advanced address verification
• Courier performance analysis
• Pre-delivery customer communication

We offer prepaid and postpaid billing options. Charges are based on actual shipping costs with no hidden fees. Detailed invoices are provided for all transactions.

We offer 24/7 customer support through multiple channels including phone, email, and WhatsApp. Premium users get priority support and dedicated account managers.

Our REST API supports:

• Order creation and management
• Real-time tracking updates
• Rate calculation
• Webhook integrations
• Bulk operations

Our API uses industry-standard security measures including OAuth 2.0, HTTPS encryption, rate limiting, and API key authentication. We regularly perform security audits.

We support shipping to over 220 countries through our international courier network. Special rates are available for high-volume routes.

We provide automated customs documentation, duty calculation, and compliance checks. Our system helps prevent customs delays through proper documentation.

Our analytics platform provides:

• Delivery performance metrics
• Cost analysis by zone/courier
• RTO prediction and analysis
• Customer satisfaction scores
• Trend analysis and forecasting

Yes, reports can be exported in multiple formats including Excel, CSV, and PDF. Automated report scheduling is available for premium users.

Our AI technology enhances shipping through:

• Smart courier selection based on performance
• RTO risk prediction
• Delivery time optimization
• Address correction and validation
• Dynamic route optimization

We offer automation for:

• Order processing and label generation
• Courier allocation
• Customer notifications
• Report generation
• Invoice reconciliation