Privacy Policy

1. Introduction

ForeSpeed ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, shipping services, logistics platform, and related services (collectively, the "Services").

As a logistics and shipping technology company, we process various types of data to provide efficient shipping solutions, track packages, manage deliveries, and offer related services. This Privacy Policy is designed to help you understand our data practices specifically in the context of shipping and logistics operations.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

• Account Information: Name, email address, phone number, business name, profile picture, and account credentials
• Shipping Information: Sender and recipient addresses, contact details, package dimensions, weight, contents description, and delivery preferences
• Payment Information: Credit card details, billing address, wallet transactions, and payment history
• Business Information: Company name, GST number, business type, industry, and business address
• KYC Information: Identity and address proof documents, PAN card details, and other verification information
• Communication Data: Customer support interactions, feedback, survey responses, and communication preferences

Automatically Collected Information

When you access or use our Services, we may automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Usage Data: Pages visited, features used, time spent on the Services, click patterns, and interaction with our platform
• Location Information: General location based on IP address and precise location when using our tracking features (with your permission)
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies
• Integration Data: Information from integrated e-commerce platforms (Shopify, WooCommerce, Magento, etc.) when you connect these services

Information From Third Parties

We may receive information about you from third parties, including:

• Courier and logistics partners
• Payment processors and financial institutions
• E-commerce platforms and marketplaces
• Business partners and service providers
• Publicly available sources

3. How We Use Your Information

We use the information we collect for various purposes related to providing, maintaining, and improving our shipping and logistics services, including to:

• Provide Core Services: Process shipping orders, generate shipping labels, track packages, manage deliveries, and facilitate returns
• Manage Your Account: Create and maintain your account, process payments, and provide customer support
• Optimize Logistics: Route optimization, delivery planning, warehouse management, and inventory tracking
• Enhance User Experience: Personalize your experience, recommend shipping options, and provide delivery estimates
• Improve Our Services: Analyze usage patterns, conduct research, and develop new features and services
• Communicate With You: Send shipping notifications, delivery updates, service announcements, and marketing communications
• Ensure Security: Detect and prevent fraud, unauthorized access, and other security incidents
• Comply With Legal Obligations: Meet regulatory requirements, tax reporting, customs documentation, and other legal obligations

4. Shipping & Logistics Data Processing

As a shipping and logistics platform, we process specific types of data to facilitate the movement of packages:

Order Processing

When you create a shipping order, we collect and process information necessary to fulfill that order, including sender and recipient details, package information, and delivery preferences. This information is used to generate shipping labels, route packages, and track deliveries.

Tracking and Notifications

We process package tracking data to provide real-time updates on the status and location of shipments. This includes scanning events, location data, estimated delivery times, and delivery confirmation. We may send notifications via email, SMS, or push notifications to keep both senders and recipients informed about package status.

Courier Partner Integration

We share necessary shipping information with our courier partners to facilitate pickup, transportation, and delivery of packages. This includes address information, contact details, package specifications, and any special handling instructions.

COD (Cash on Delivery) Management

For COD shipments, we process payment information, collection status, and remittance details. This includes tracking COD amounts collected, processing remittances to sellers, and maintaining records of these transactions.

RTO (Return to Origin) Prediction

We use advanced analytics and machine learning to predict the likelihood of package returns. This processing helps optimize delivery success rates and reduce returns by identifying potential delivery issues before they occur.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Courier Partners: We share shipping information with courier companies and delivery partners to facilitate package pickup, transportation, and delivery.
• Service Providers: We work with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
• E-commerce Platforms: When you integrate our Services with e-commerce platforms (like Shopify, WooCommerce, etc.), we exchange necessary information to synchronize orders and shipping data.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (such as customs officials, tax authorities, or law enforcement).
• Protection of Rights: We may disclose your information to protect the rights, property, or safety of ForeSpeed, our users, or others.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure user authentication and access controls
• Regular security assessments and vulnerability testing
• Employee training on data protection and security practices
• Physical security measures for our facilities
• Monitoring for suspicious activities and unauthorized access attempts

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information about you.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information in certain circumstances.
• Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your personal information in certain circumstances.
• Withdrawal of Consent: Where we process your information based on your consent, you can withdraw that consent at any time.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Marketing Communications

You can opt out of receiving promotional emails from us by following the instructions in those emails. Even if you opt out, we may still send you non-promotional communications, such as those about your account, shipping notifications, or our ongoing business relationship.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Legal obligations that require us to retain data for specific periods
• Statutes of limitations under applicable law
• Ongoing or potential disputes or legal claims
• Guidelines from regulatory authorities

For shipping-related data, we typically retain information for at least 3 years to comply with various logistics, tax, and commercial regulations. For financial transactions, we may retain records for up to 8 years to comply with tax and accounting requirements.

9. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the information to India and process it there. Our primary data processing activities take place in India, but we may also process data in other countries where our service providers are located.

When we transfer your personal information internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on our website
• Updating the "Last updated" date at the top of this Privacy Policy
• Sending an email notification to registered users (for significant changes)
• Displaying a notice on our website or within our application

We encourage you to review this Privacy Policy periodically to stay informed about our information practices and your privacy rights and choices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Data Protection Team at:

We will respond to your inquiry within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with a supervisory authority.